Frequently Asked Questions
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Can you explain what an eSIM is?
An eSIM serves as a digital SIM enabling you to initiate a cellular plan from your provider minus the necessity for a physical nano-SIM card.
What steps are involved in activating my eSIM?
The process to activate your eSIM is straightforward: 1) Specify your destination 2) Choose a data plan 3) Scan the QR code on your phone.
Could you outline the variance between a physical SIM and an eSIM?
While a physical SIM constitutes a tiny chip to slot into your device, an eSIM functions as a digital version enabling activation of a cellular plan from your provider without requiring a physical nano-SIM card.
How can I confirm if my phone is eSIM-compatible?
To ascertain if your device supports eSIM, kindly refer to our dedicated page listing the supported phone models.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.